IIn-service Resource Library\e    

The 10 most important words:

“That's an honest mistake.  Let's focus on what we've learned.”

The 9 most important words:

“Why don't you take the lead on this one?”

The 8 most important words:

“Let me pass along what I have learned.”

The 7 most important words:

“What can I do to help you?”

The 6 most important words:

“I really am glad you're here.”

The 5 most important words:

“You did a great job!”

The 4 most important words:

“What do YOU think?”

The 3 most important words:

“Let's work together.”

The 2 most important words:

“Thank you.”

The MOST important word:

“YOU.”